FAQ

Below you will find answers to the most common questions regarding Paperbanana and our web page.

Can I return or exchange the product that I have ordered?

Of course! If you are not completely satisfied with your purchase, simply return the items to us in their original condition
and packaging within 14 days of receipt and we will issue a full refund or you can exchange the item, if preferred.
Personalized items are not returnable. Shipping charges are non-refundable.

If for any reason you are unhappy, please send us an email info@paperbanana.com

What is the delivery time for your products?

We do our very best to ensure that you receive your products as fast as possible.

Italy: 3-5 business days.
EU: 6-8 business days.
International: 14-20 business days.

Paperbanana uses different kind of delivery services for Italy and International shipping, so that our products can travel in safe hands and reach their destination within the shortest possible time.

How do I pay for the products?

Paperbanana uses PayPal, which is a secure on-line payment system, but don't worry, you don't need to have a PayPal account to buy from us, just follow the instructions. What is PayPal?

Have more questions about our products or your order?

If you have any questions you can get in touch via email on info@paperbanana.com, and we'll be more than happy to help you.

I'm a designer, how can I submit my design?

If you've got a staining idea for our products, submit it here ideas@paperbanana.com

BACKGROUND PHOTO BY DAVIDE D'AMBRA PHOTOGRAPHY